Returns & Exchanges
At Once More Luxury, we stand by the authenticity and quality of our curated collection. If you are not completely satisfied with your purchase, you may return your item within 14 days of delivery provided it remains in its original condition with all security tags attached.
Initiate Your Return
Log into your account or visit our returns portal with your order number and email address to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original designer packaging and shipping box, ensuring all authenticity cards, dust bags, and tags are included.
Ship It Back
Affix the prepaid shipping label provided in your approval email and drop the package off at any authorized courier location.
Quality Inspection & Refund
Once our specialists verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing